{"id":42290,"date":"2018-06-26T10:56:48","date_gmt":"2018-06-26T08:56:48","guid":{"rendered":"https:\/\/bivol.bg\/?p=42290"},"modified":"2018-06-27T15:53:39","modified_gmt":"2018-06-27T13:53:39","slug":"good-news-registry-agency-reimburses-improperly-charged-fees","status":"publish","type":"post","link":"https:\/\/bivol.bg\/en\/good-news-registry-agency-reimburses-improperly-charged-fees.html","title":{"rendered":"Good news: Registry Agency Reimburses Improperly Charged Fees"},"content":{"rendered":"<p>The Property Register has refunded to Bivol 85 improperly charged fees. This occurred after our journalistic investigation which established that the system is generating &#8220;blank reports&#8221; and is charging users BGN 1 for each one of them.<\/p>\n<p>The charge happens when a statement of property status is issued to a person who does not own a property. However, the statement goes together with a &#8220;blank entry&#8221; for which users are charged BGN 1 if they come across it and want to see what it contains. And it only contains the name of the person and his\/her personal ID, which are displayed free of charge on the screen of the previous page.<\/p>\n<p>This pinching of BGN 1 here and BGN 1 there from the accounts of the Property Register users lasted at least 11 years or since the <a href=\"http:\/\/icadastre.bg\/\">service<\/a> went online.<\/p>\n<p>\u201cIt is dully noted that such a report is misleading for users,\u201d repents the Agency and promises to remedy the problem through its project \u201cUpgrading the Property Register for Integration with the Cadastral Register and Provision of Additional E-services\u201d.<\/p>\n<div id=\"attachment_42271\" style=\"width: 304px\" class=\"wp-caption alignright\"><a href=\"https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits.png\" data-rel=\"penci-gallery-image-content\" ><img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-42271\" class=\"size-medium wp-image-42271\" src=\"https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits-294x300.png\" alt=\"\" width=\"294\" height=\"300\" srcset=\"https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits-294x300.png 294w, https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits-768x783.png 768w, https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits-1005x1024.png 1005w, https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits-1440x1467.png 1440w, https:\/\/bivol.bg\/wp-content\/uploads\/2018\/06\/zdoi-registry-credits.png 1572w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><\/a><p id=\"caption-attachment-42271\" class=\"wp-caption-text\">The Registry Agency\u2019s response to the APIA request<\/p><\/div>\n<p>Bivol asked questions under the Access to Public Information Act (APIA) to find out the exact number of the\u00a0misled users over the years and the amounts the Agency has collected to display the blank entries, but the Agency refused to answer. Nevertheless, this issue involves hundreds of thousands of levs paid for&#8230; nothing.<\/p>\n<p>For frequent users of the Property Register, like lawyers and real estate brokers, the amount may be significant. They can recover it in the form of credit to their Property Register account by sending a request to support@registryagency.bg<\/p>\n<p>The reimbursement in the form of credits, however, has not ended the practice of generating blank entries, a check by Bivol established. It seems that the charge of BGN 1 for them will stay in place until the system\u2019s upgrade becomes a reality. So far, there is no clarity about deadlines.<\/p>\n<p>In this sense, it may be better for the Property Register users to wait for the service to be upgraded and the improper fees to be eliminated before submitting a request for their credits to be calculated and recovered.<\/p>\n<p>In general, nothing is preventing the Registry Agency from taking the initiative and informing consumers of the problem and from offering the appropriate apologies for misleading them and, then, automatically reimbursing the improper fees in the form of credit.<\/p>\n<p>Currently, the users of this service are being punished twice: once because their money has been taken improperly and twice because they have to waste time and send requests in writing in order to be reimbursed.<\/p>\n<p>However, this requires institutional culture and a sense of responsibility to taxpayers and these are still in deficit in Bulgaria.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Property Register has refunded to Bivol 85 improperly charged fees. This occurred after our journalistic investigation which established that the system is generating &#8220;blank reports&#8221; and is charging users&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"_crdt_document":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","kia_subtitle":"","_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[5544,5806,5550],"tags":[8508,8507,8509,8506,5595],"class_list":["post-42290","post","type-post","status-publish","format-standard","hentry","category-comments-en","category-leading-en","category-short-stories","tag-blank-entries","tag-blank-reports","tag-credits","tag-property-register","tag-registry-agency-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Good news: Registry Agency Reimburses Improperly Charged Fees - Bivol!<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bivol.bg\/en\/good-news-registry-agency-reimburses-improperly-charged-fees.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Good news: Registry Agency Reimburses Improperly Charged Fees\" \/>\n<meta property=\"og:description\" content=\"The Property Register has refunded to Bivol 85 improperly charged fees. 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Customers pay this fee for, both, entries that contain property data and blank entries for which a blank page is displayed. This blank report system harms users\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":46192,"url":"https:\/\/bivol.bg\/en\/bulgarias-anti-corruption-boss-tax-declaration-reeks-of-document-fraud.html","url_meta":{"origin":42290,"position":1},"title":"Bulgaria\u2019s Anti-Corruption Boss\u2019 Tax Declaration Reeks of Document Fraud","author":"\u0415\u043a\u0438\u043f \u043d\u0430 \u0411\u0438\u0432\u043e\u043b\u044a","date":"27 March 2019","format":false,"excerpt":"The mandatory tax declaration for 2017 of the Chairman of the Committee for Combatting Corruption and the withdrawal of illegally acquired property (KPKONPI) (sic) Plamen Georgiev contains false data. What is declared is an acquisition of an apartment with an area of 156 square meters and a terrace of 48\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/georgiev-terasa.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":42549,"url":"https:\/\/bivol.bg\/en\/bulgarian-registry-agency-trade-register-is-down-because-of-website-support-not-because-of-upgrade.html","url_meta":{"origin":42290,"position":2},"title":"Bulgarian Registry Agency: Trade Register Is Down Because of Website Support Not Because of Upgrade","author":"\u0415\u043a\u0438\u043f \u043d\u0430 \u0411\u0438\u0432\u043e\u043b\u044a","date":"14 August 2018","format":false,"excerpt":"The sole-owner company \"ALFA - Vesselka Velcheva ET\" of the 72-year-old Vesselka Assenova Velcheva is participating in the upgrade of the Bulgarian Trade (also known as Commercial) Register under the European project for \"Good Governance\", together with the infamous in the country IT companies \"Information Services\" and \"Ciensis\". The Registry\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2018\/06\/registry-agency.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":58167,"url":"https:\/\/bivol.bg\/en\/bulgarian-ex-deputy-ministers-guesthouse-mortgaged-against-large-loan-no-attachment-by-kpkonpi.html","url_meta":{"origin":42290,"position":3},"title":"Bulgarian Ex-Deputy Minister\u2019s \u2018Guesthouse\u2019 Mortgaged against Large Loan, No Attachment by KPKONPI","author":"Atanas Tchobanov","date":"25 June 2020","format":false,"excerpt":"The villa in the southern Bulgarian resort town of Sandanski, built with European Union (EU) money by the former Deputy Minister of Economy Alexander Manolev, had been mortgaged through a proxy in November 2019 against a loan of BGN 431,000. The loan had been granted by the company of Bulgarian\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2020\/06\/manolev-hursev.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2020\/06\/manolev-hursev.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2020\/06\/manolev-hursev.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2020\/06\/manolev-hursev.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2020\/06\/manolev-hursev.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":47328,"url":"https:\/\/bivol.bg\/en\/name-of-bulgarian-prosecutor-general-vanishes-from-scandalous-real-estate-deal.html","url_meta":{"origin":42290,"position":4},"title":"Name of Bulgarian Prosecutor General \u2018Vanishes\u2019 from Scandalous Real Estate Deal","author":"\u0415\u043a\u0438\u043f \u043d\u0430 \u0411\u0438\u0432\u043e\u043b\u044a","date":"19 May 2019","format":false,"excerpt":"Prosecutor General Sotir Tsatsarov and his wife Meglena Tsatsarova are now untraceable in the batch of property entries of the company Kalisto Mati. Seven years ago, Bivol revealed that in 2007 the company had donated an apartment to Tsatsarov. At that time, he was the most influential judge in the\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/05\/cacarov-kalisto-missing-1.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":46140,"url":"https:\/\/bivol.bg\/en\/bulgarias-anti-corruption-boss-fails-to-declare-thousands-for-purchased-properties.html","url_meta":{"origin":42290,"position":5},"title":"Bulgaria\u2019s Anti-Corruption Boss Fails to Declare Thousands for Purchased Properties","author":"\u0415\u043a\u0438\u043f \u043d\u0430 \u0411\u0438\u0432\u043e\u043b\u044a","date":"26 March 2019","format":false,"excerpt":"The apartments and garages purchased by the Chairman of the Committee for Combatting Corruption and the withdrawal of illegally acquired property (KPKONPI) (sic) Plamen Georgiev and his wife in 2012 and 2017 are listed in the tax declarations at significantly lower prices than the prices they were purchased for and\u2026","rel":"","context":"In &quot;Investigations&quot;","block_context":{"text":"Investigations","link":"https:\/\/bivol.bg\/en\/category\/investigations-en"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/bivol.bg\/wp-content\/uploads\/2019\/03\/plamen-georgiev.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/posts\/42290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/comments?post=42290"}],"version-history":[{"count":0,"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/posts\/42290\/revisions"}],"wp:attachment":[{"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/media?parent=42290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/categories?post=42290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bivol.bg\/en\/wp-json\/wp\/v2\/tags?post=42290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}